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Turner Home Requires improvement

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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 7 November 2012
Inspection Report published 7 November 2012 PDF

Overview

Inspection carried out on 4 October 2012

During a routine inspection

People using the service told us they liked the staff and that staff had always been polite and respectful towards them. They said staff had talked to them about their care and treatment and had always gained their permission before providing them with intimate care and support such as with bathing and showering.

People told us they had been well cared for by staff at the home and that staff had supported them to attend appointments such as with their GP, chiropodist and at hospital. People knew about their care plan and said they thought staff knew their needs well. People said they had enjoyed organised trips out with staff and others said they had enjoyed getting out and about locally on their own.

People told us they knew how to complain and would do if they needed to. They said they knew they would be listened to and were confident that their complaint would be properly dealt with.

People using the service and a person's relative told us they had had no concerns about the way people had been treated. They told us they would report an incident of abuse right away.

People said staff were good at their jobs and they felt confident in their care. They said they thought staff were well trained and properly supervised.

People told us that the manager had regularly approached them and had asked how things had been and if they had any concerns or other comments about the service they received.