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The Old Roselyon Domicillary Care Ageny Good

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Inspection report

Date of Inspection: 28 October 2013
Date of Publication: 27 November 2013
Inspection Report published 27 November 2013 PDF | 72.84 KB

Overview

Inspection carried out on 28 October 2013

During a routine inspection

We spoke with six people who used the service and one relative. They told us that everything was absolutely fine. One person said, �The carers are always on time and I usually get the same carers, this is good for continuity�, �The carers are never rushed�, �They inform me of any changes to my plan of care�. Another person said, �I receive good care and I am kept informed�.

One person told us they were very satisfied with the care delivered but recently there had been a breakdown in communication. A previously planned visit had been withdrawn as deemed unnecessary, yet the relative claimed she had not been informed by either the agency or other professionals involved in making the decision.

Peoples� consent to care had been obtained and documented. We found peoples� views and experiences had been taken into account in the way the service was provided and delivered in relation to their care.

People�s privacy and dignity was respected and people experienced care, treatment and support that met their needs and protected their rights.

Old Roselyon Domiciliary Care Agency supported people who used the services or others acting on their behalf, to make comments and complaints.

The agency kept accurate and personalised care and support records secure and confidential for each person who used the service.