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The Old Roselyon Domicillary Care Ageny Good

All reports

Inspection report

Date of Inspection: 10, 11 December 2012
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 80.25 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2012 and 11 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

We did not receive any comments specific to this standard from people who received care from Old Roselyon Domiciliary Agency Home Care. Two people we spoke to said “any problems, you just speak up” and they confirmed they would have no difficulty in accessing staff or the manager.

Systems that were in place to measure and improve service quality were satisfactory, and provided assurance that the service complied with the regulations.

We saw that there were risk-assessments of the people’s environment and the facilities provided within it. Assessments and regular checks included, for example, visits to people’s homes and spot checks on staff delivering care. People told us that staff always managed their care to satisfaction.

We saw the provider used quality assurance questionnaires to people using their services, staff and other professionals.

Staff were provided with sufficient and ongoing training opportunities and received supervision.