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The Old Roselyon Domicillary Care Ageny Good

All reports

Inspection report

Date of Inspection: 10, 11 December 2012
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 80.25 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2012 and 11 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with two people who used the service and/or their relatives to seek their views of the service. All were complimentary of the staff.

Staff confirmed they had received training opportunities, including health and safety, safeguarding and moving and handling. Supervision is a vital tool used between an employer and an employee to capture working practices. It is an opportunity to discuss ongoing training and development. Staff told us that they had received supervision. We saw the supervision records which evidenced that supervision was taking place. This is so that staff work practice is monitored and an opportunity to identify if further support or training is needed to improve their skills.

Information was provided to staff regarding their role and the policies and procedures of Old Roselyon Domiciliary Care Agency. We saw some certificates were held on file to evidence training completed. We saw full training records were held electronically.