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The Old Roselyon Domicillary Care Ageny Good

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Inspection report

Date of Inspection: 10, 11 December 2012
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 80.25 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2012 and 11 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People experienced care, treatment and support that met their needs and protected their rights.

We spoke with two people who used the service and/or their relatives to seek their views of the service. People said they felt supported by the staff that visited them. Nobody said they had any concerns, and everyone said that they would feel able to approach the staff or the manager.

We discussed safeguarding with the manager and two staff, including the multi-agency procedures in place in Cornwall. These multi-agency procedures ensure that people are safeguarded and that all suspected safeguarding issues must be reported to the Department of Adult Care services prior to any investigation taking place internally.

Staff confirmed that training provision was ongoing. We saw from the training matrix that the majority of staff had received safeguarding training and Mental Capacity Act (MC) training. The MCA provides a legal framework that protects people who lack the mental ability to make decisions about their life and welfare.

We spoke with two staff who said they would report any perceived abuse to the agency. They were aware of the role of other agencies, such as Social Services. There was a relevant safeguarding policy and procedure available to staff. The provider may like to note that this policy did not contain the contact details of all multiagency partners.

We saw that staff used laminated photo badges with ‘valid from’ and ‘expiry dates’ so that people could be confident of the care workers’ identity.

People who used the service were provided with information, such as the agency’s Service User Guide and Statement of Purpose. These publications included information about gifts bequests and wills, confidentiality, and the organisations complaints procedure.