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The Old Roselyon Domicillary Care Ageny Good

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Inspection report

Date of Inspection: 10, 11 December 2012
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 80.25 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2012 and 11 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

During the inspection we looked at the documentation, including care plans, risk assessments and visit records for five people who used the service.

The agency’s own documentation told us how many visits a day people should receive, for how long and how many staff should attend. We saw evidence of contracting information provided by the purchasing organisation (for example, Adult Social Care) in the files. This meant we were able to ascertain if staff were meeting their contractual obligations.

The care plans gave sufficient direction to staff to ensure that the care provided met the needs of the individual. For example, one care plan told us “give assistance with personal care” and went on to explain what assistance was needed for the individual and how that assistance was to be delivered. We spoke with two people who used the service and/or their relatives to seek their views of the service. People said the care workers and the agency office staff were approachable and helpful. Everyone we spoke to said the care workers stayed for the full amount of time they were meant to stay. Specific comments made regarding the carers and the care they provide included: "Always on time, and usually the same carers" and “They’re lovely”.

Care records were regularly returned to the office from people’s homes for safekeeping. This meant that the care provided in the records could be monitored. The visit records included times of arrival and departure at appointments. Times of arrival were seen to be largely consistent and reliable. The people we spoke with told us that on occasions carers were late due to unforeseen circumstances but the agency usually phoned them to explain why.

Risk assessments were in place for each person receiving a service, and these were seen to be reviewed and signed. Risk assessments included potential hazards posed by the environment the care staff were visiting.