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The Old Roselyon Manor Nursing Home Good

All reports

Inspection report

Date of Inspection: 18 October 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF | 80.68 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

During our inspection we spoke with the registered manager and registered provider and six members of staff regarding how staff were supported.

Staff told us the registered manager was very approachable and they told us they could discuss any concerns or issues with them. One member of staff told us the registered manager “works hard…pumps enthusiasm into the home”.

We saw evidence that all staff had received annual appraisals since our last inspection report published in September 2012. Staff told us that one to one supervision does not take place on a formal basis. However we saw that the manager meets with all duty staff every morning to deliver information and respond to any queries. Staff also told us that management were very approachable and they could go to the manager at any time should they need to.

The provider may like to note that the occasional formal one to one supervision would provide a record of subjects discussed. Supervision is a vital tool used between an employer and an employee to capture working practices. It is an opportunity to discuss on-going training and development.

We reviewed the training records for six members of staff. The registered manager told us staff had received a large amount of training since our last inspection. We saw evidence staff had completed training in infection control, safeguarding of vulnerable adult, fire safety and manual handling. The registered manager told us all staff had completed national vocation qualifications (NVQ) to ensure staff were qualified to provide a high standard of care.

Staff were given the opportunity to discuss their training needs with the registered manager and as a result we saw records to indicate staff had completed a course in “End of life care” and “bereavement and loss”. One member of staff told us this had prepared staff and meant people who lived at the home received good care.

The registered manager and provider told us new members of staff due to work in the home were to complete part of the ‘Skills for Care’ prior to working unsupervised. This is a national tool used to enable care workers to demonstrate high quality care in health and social care settings.