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Wolds & Coast Domiciliary Agency Good

Inspection Summary


Overall summary & rating

Good

Updated 9 August 2019

About the service

Wolds & Coast Domiciliary Agency provides personal care to people living in their own home.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were happy with the service provided. Staff understood the importance of providing person-centred care and had developed positive relationships with people which helped to promote their independence. People told us, and our observations confirmed staff were kind and caring. People were respected, staff championed their privacy and dignity and encouraged their independence in all aspects of life.

People continued to receive a good service. They were safe from harm. Systems and processes supported this. People’s risks were safely managed. Sufficient numbers of safely recruited staff were employed to support people providing consistency of care. People were safely supported with handling medicines and keeping their homes clean.

Staff received appropriate support and training to carry out their roles. This included regular supervision and appraisal.

The provider was responsive to feedback and completed a range of checks to assure quality. Feedback, along with action plans resulted in managed improvement where this was required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was Good (published 21 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Wolds & Coast Domiciliary Agency on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 August 2019

The service was well-led.

Details are in our well-Led findings below.