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Wolds & Coast Domiciliary Agency Good

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Inspection report

Date of Inspection: 13 June 2012
Date of Publication: 23 July 2012
Inspection Report - DC published 23 July 2012 PDF | 52.5 KB

Overview

Inspection carried out on 13 June 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from Wolds and Coast as part of a targeted inspection programme of domiciliary care agencies, with particular regard to how people's dignity was upheld and how they can make choices about their care. The inspection team was led by a CQC inspector.

We used postal surveys, telephone interviews and home visits to people who use the service and to their main carers (a relative or friend) to gain views about the service. We contacted twelve people as part of this inspection, including three people who we visited in their own home.

The four people that we spoke with said that staff used their preferred name.

Two people that we spoke with told us that they could shower themselves but that staff made sure that assistance with personal care was done in private. One person said in a survey, “The care workers take me out weekly and give me choice of meals and help and support me buy other things that I may need.”

People told us that they were satisfied with the support they received from care workers and from the agency. Their comments in surveys included, “The service I receive is very good and I am happy”, “The care workers are kind to me and treat me well” and “The care workers always help me. We have fun. I love living here.”

The people that we spoke with were able to name someone that they could speak to if they had any concerns. They told us that support workers managed their money safely and in a way that protected them from the risk of financial abuse.

The people that we visited at their home said that the care workers were good and supported them in the right way. One person said, “The care workers are good to me and x. They can’t do enough for us.”