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Inspection report

Date of Inspection: 13 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF


Inspection carried out on 13 September 2013

During a routine inspection

During our inspection we used a number of different methods to help us understand the experiences of people using the service, because some people had complex needs which meant they were not always able to talk to us about their experiences. We spoke with or observed the care provided to seven people using the service. We also spoke with one person�s relative and six members of staff, including the registered manager.

People told us they were happy living in Manor Lodge. We observed staff offering people choices and treating them with respect and dignity. We saw that staff understood how to meet people�s needs, including those with dementia.

The relative we spoke with told us they thought their relative was well cared for and spoke positively about the manager and staff team. They said they had no concerns about the care being provided by the home.

We found that systems were in place to ensure people had their medicines at the times they needed them and in a safe way.

We saw that people were safe because their health and welfare needs were being met by staff who were properly trained and supported to provide care and treatment.

Arrangements were also in place to ensure people had their comments and complaints listened to and acted on effectively.