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Roland Residential Care Homes - 6 Old Park Ridings Good

All reports

Inspection report

Date of Inspection: 4 November 2011
Date of Publication: 11 November 2011
Inspection Report published 11 November 2011 PDF

Overview

Inspection carried out on 4 November 2011

During a routine inspection

People using the service told us about the opportunities available to them to make choices. People confirmed that they were treated with respect and their dignity and their privacy was respected.

We asked people who use services about the care provided. People told us that they received the support they needed.

People told us they got on well with staff. They knew who their key worker was and said that they met with them to discuss their support plan. People also said they had a copy of this plan.

People who used the service told us that they felt safe in the home. People said they knew who to speak to if they had concerns. A person said, ��I would say it face to face. I would come out with it.��

We asked people their views on the staff supporting them. People said the staff could meet their needs. One person said, �the staff are beautiful to me�. Another said, �staff are kind�.

We asked people using the service whether they were satisfied with the service provided. People said the choice and quality of the food provided was good. We were also told they were happy with the range of activities taking place.