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Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF

Overview

Inspection carried out on 29 January 2014

During a routine inspection

Some of the people using the service had complex needs which meant they were unable to tell us their views. Because of this we used a number of different methods to help us understand their experiences.

The service planned and delivered care and support so that people�s needs were met. Staff supported people in an engaging way and regular activities were arranged. Relatives we spoke with told us �They look after him very well� and �He�s always happy to go back.�

The service had an effective recruitment and selection procedure in place and carried out relevant checks when recruiting staff.

The home was clean and well maintained and there were systems in place to regularly check the quality of the care and the maintenance and safety of the premises. People were consulted about the care they received and the service had an effective complaints procedure in place.