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Inspection report

Date of Inspection: 30 June 2011
Date of Publication: 25 July 2011
Inspection Report published 25 July 2011 PDF


Inspection carried out on 30 June 2011

During an inspection in response to concerns

The young people who lived at Mowbray house had complex communications needs. It was therefore difficult to find out what they thought about the service through conversation. However, one young person was able to us that staff always helped him and that he liked his bedroom.

The young people completed a survey every six months which was used by the provider to help find out what the young people think about the support they get. We looked at three surveys that had been completed by three different young people in the last twelve months. We found that the booklets used were in an easy read format with pictures to illustrate the questions being asked. The feedback from the surveys showed that the young people were very happy with the care and support they received.