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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 28 March 2013
Inspection Report published 28 March 2013 PDF


Inspection carried out on 18 February 2013

During a routine inspection

We talked with eight people who spoke positively about the home and staff. They said that staff discussed and explained things to them about their care and support. Records viewed indicated that changes in peoples needs, were discussed with them.

Records viewed indicated that staff were appropriately recording incidents and accidents and, in discussion, they demonstrated an awareness of their safeguarding responsibilities.

We viewed all areas of the home. We checked that all outstanding improvement works had been completed. We found the home was maintained to a good standard, and records viewed supported this.

We spoke with three staff in addition to the manager. Staff confirmed they received some supervision. However, records viewed indicated supervision was primarily used to review individual training needs. Staff said their training was kept updated and records viewed supported this.

Staff reported that communication was good and they were kept updated through several sources. Staff meetings were held approximately twice per year, more if needed. One staff member commented the home was a happier place to work. They said the support and structure for staff had improved since the appointment of the new manager.

Auditing and monitoring systems had been introduced to highlight and address shortfalls. People in the home, relatives and other professionals were routinely asked for feedback, and any issues were addressed on an individual basis.