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Castle House Nursing Home Limited Outstanding

All reports

Inspection report

Date of Inspection: 11 January 2013
Date of Publication: 9 February 2013
Inspection Report published 9 February 2013 PDF | 80.05 KB

Overview

Inspection carried out on 11 January 2013

During a routine inspection

During this inspection we spoke with five people who lived in the home, two visitors, one healthcare professional and five members of staff.

People spoken with told us they were very happy with the care and support they received at Castle House Nursing Home. One person told us, �I can�t complain, they treat us all very well. They are all very good�. A visitor to the home told us, �They are brilliant, it�s a lovely home. They look after dad really well, I can�t fault them�.

We observed staff organised meaningful activities and treated people who lived in the home with respect and dignity.

We found care planning was person centred and agreed by the individual, a family member or an advocate. Regular reviews were carried out and involved the individual.

We found people were protected from harm or abuse by the systems in place. These ensured staff received appropriate training in safeguarding vulnerable people. The systems for recruiting staff included all the relevant checks to protect people from harm.

Staff confirmed they were given the opportunity to build on their skills and received appropriate support from the registered manager. The provider had quality assurance systems in place that ensured people were safe and changes could be made to improve the service provided.