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Archived: Balcombe Place Care Home

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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 22 January 2014
Inspection Report published 22 January 2014 PDF


Inspection carried out on 17 December 2013

During an inspection looking at part of the service

We carried out this inspection to follow up on concerns identified at our previous inspection in July 2013. We found that improvements had been made.

We spoke with the manager, three members of care staff, five people who lived at the home and one visiting relative. People were generally positive about the care and support they received. Comments included "I can do what I want", "Staff are very friendly", "They look after you, although agency staff are not as good", "I'm fed well" and "They look after you properly".

We found that care plans had been improved since our last inspection. Care records were well organised and kept up to date. Records and feedback from staff and the people at the home showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We found that call bells were answered in a timely manner and were regularly monitored by the manager.

Policies and procedures for safeguarding had been updated and most staff had received recent training in safeguarding vulnerable adults. We saw that action was taken where risks to people had been identified.

We found that people�s personal records including medical records were accurate and fit for purpose. The system for record keeping had been improved since our previous inspection. Records were kept up to date and completed as necessary. Care plans had been reorganised and information was easy to find and understand.