The Care Quality Commission

Archived: Knightsbridge House

92 Gordon Road, Fareham, Hampshire, PO16 7TA (01329) 242330

Provided and run by:
Mild Professional Homes Limited

Important: The provider of this service changed. See new profile

All Inspections

13 July 2012

During a routine inspection

On the day of our inspection there were six people living in the main building and four people in the smaller building which make up Knightsbridge House. Not everyone was able to communicate verbally with us; we spoke with two people using the service, four staff and a visiting professional.

People living at Knightsbridge House told us that they were happy there; some people did not choose to be there as they were detained under the Mental Health Act. They told us they 'liked the interaction with the staff'. They said they were able to give their opinion, for example about the food or what they wanted to do and they felt respected and heard.

For some people living at the home, because of their level of illness or diagnosis they were unable to directly communicate their needs and views. Because of this we used the Short Observational Framework for Inspection (SOFI) in one of the lounge areas. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our SOFI observation showed that staff were aware of how different people expressed their decisions. This meant that people who were unable to communicate verbally were still able to express themselves and staff mostly responded to their choices.

We had received information of concern regarding consent and treatment at Knightsbridge which we looked at as part of our inspection.

13, 14 December 2011

During a themed inspection looking at Learning Disability Services

There were 11 people at the service when we visited. We met and introduced ourselves to people using the service as we completed a tour of the premises. We spoke with two people in more depth to get their views of the service; both said they were happy with the service they were receiving and that 'The staff speak to us nicely'.

Observations by the inspection team over the two days showed relationships between staff and people using the service to be friendly, respectful and supportive. Comments made to the team about staff supported this.

Mental Health Act Commissioner reports

Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.

Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12-month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.