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Archived: Willow Grange Care Home

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Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 26 June 2013
Inspection Report published 26 June 2013 PDF


Inspection carried out on 18 June 2013

During a routine inspection

We visited Willow Grange Care Home on 18 June 2013. Nobody knew we would be visiting. During our visit we spoke with people living in the home, four visiting relatives, two visiting health professionals, four care staff, the cook and the manager. We also spent time observing how staff supported people around the home. Comments we received from people included:

�I think X is having excellent care. They are very caring.�

�I liked it ever since I started � the first day.�

�I think it has improved since X first came. At first they didn�t seem very welcoming. Lately we have seen an improvement.�

Care plans were detailed and provided staff with sufficient information to deliver care in a way people preferred. Risk assessments were in place to assess and manage any risks identified. Records confirmed that people and their families were involved in planning and reviewing their care and had signed to consent to the care and support provided.

The service had systems in place to ensure medication was administered safely.

We were satisfied the service had good recruitment procedures and checks in place to ensure staff they employed were safe to work with vulnerable people. Newly recruited staff completed full induction training.

The service had processes in place to gather the views of the people as to the quality of the service provided.