You are here

Archived: Rubery Court

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF | 75.04 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 8 August 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We reviewed information given to us by the provider, reviewed information sent to us by commissioners of services and talked with other regulators or the Department of Health.

Our judgement

People who used the service benefited from safe quality care, treatment and support due to the effective decision making and the management of risks to their health, welfare and safety.

Reasons for our judgement

The service had recently had a quality assurance audit conducted by the local authority. We saw that the manager had drawn up an action plan which clearly identified how the required actions would be met. We saw that the manager had begun to meet some of the actions and had timescales identified to meet the rest.

The manager told us and we had previously seen minutes of staff meetings in which it was discussed about how to improve the quality of the care at Rubery Court. This meant that the service was continually reviewing their care practises.

We saw evidence that maintenance checks were completed for all equipment within the service including regular fire alarm tests and checks on bedrails.

We were aware that the service had a complaints procedure. We saw that this was also available in an easy read format for people who used the service.

The new manager told us that they were keen to improve the quality of service at Rubery Court. Plans were in place to ensure that senior staff reviewed all care plans on a monthly basis. This would ensure that the quality of care was constantly being improved for people who used the service. Quarterly meetings with people who used the service and their relatives were also being planned to gain feedback and discuss ideas for improvements. This meant that the service had plans to monitor the quality of service that people received.