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Archived: Rubery Court

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 8 August 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We reviewed information given to us by the provider, reviewed information sent to us by commissioners of services and talked with other regulators or the Department of Health.

Our judgement

People who used the service were protected from abuse, or the risk of abuse and their human rights were respected and upheld.

Reasons for our judgement

At our previous inspection in April 2013 we had concerns that the service did not always investigate allegations of abuse appropriately. The service has a duty to protect people from the risk of abuse by ensuring appropriate disciplinary procedures are followed when an allegation of abuse has been made. The new manager assured us that they would be following the correct safeguarding procedures in the management of staff and allegations of abuse.

We saw that the new manager had begun to investigate a complaint which involved a member of staff who had not delivered personal care in a timely manner to a person who used the service. We saw that the manager had raised a safeguarding referral with the local authority and this investigation was on-going. We saw evidence that the manager had begun to investigate the concerns internally by writing to all staff who were involved. This meant the service was responding appropriately to allegations of abuse.

We saw that all staff had received safeguarding training and the manager demonstrated a knowledge of the safeguarding procedures and an openness to report any signs of abuse to the relevant external agencies.