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Archived: Rubery Court

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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF | 75.04 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 8 August 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We reviewed information given to us by the provider, reviewed information sent to us by commissioners of services and talked with other regulators or the Department of Health.

Our judgement

People who used the service experienced effective, safe and appropriate care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

When we arrived in the morning everyone was up and had been supported to have breakfast. The service had recruited a new activity coordinator. We observed them encouraging people to engage in activities. Some people were baking another was going out and others were watching. People who used the service appeared happy and relaxed in their environment. The activity coordinator and manager told us that they had plans to make day activities spontaneous and dependent on the individual likes and dislikes of people who used the service.

The manager told us that one person who used the service had recently made a new friend within the community. Staff were supporting them to meet up with the friend regularly to maintain the friendship at the request of the person. This meant that the service was promoting the wellbeing of people who used the service by taking into account personal relationship needs.

We looked at a care plan for one person who used the service. The new manager showed us new care plans that they planned to implement. The plans were clear and comprehensive and would inform staff how to meet the needs of people who used the service.

The manager told us that one person who used the service would be leaving due to the service not being able to meet their needs. The manager told us that they would not be admitting new people into the service unless they were sure they were able to meet their needs, which would follow a full assessment. This meant that the service was assessing the needs of people who used the service and ensuring they could meet their needs.

We checked to see if the service had implemented a risk assessment for one person who used the service who we identified at our last inspection as being at risk. We saw that the risk assessment had been put in place for this person and saw in their daily records that staff were following the risk assessment. This meant that the service was reducing the risk of people receiving unsafe or inappropriate care, treatment and support.

The manager told us and we saw in plans that they worked closely with external agencies such as the community nurses and social services. We spoke with a health professional who supported the service following this inspection. They told us that the new manager contacted them appropriately and was quick to ask for advice. They told us that the new manager had made positive changes to the service since being in post. This meant that the health and welfare needs of people who used the service were being met.