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St Christopher's Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 17 May 2019

About the service:

St Christopher’s Residential Home is a residential care home that provides personal care and support for up to 19 older people who had a range of needs. This included some people with mobility needs and some people who were living with dementia. At the time of this inspection there were 14 people living at the home.

People’s experience of using this service:

People continued to receive a good service. Improvements in quality assurance systems seen at the last inspection in July 2016 had been sustained and embedded within practice. This meant that the rating for the well-led domain had improved to Good.

• People, their relatives and staff said that the home was well-led.

• There were a range of audits in place which were used to improve the quality of the service.

• People were supported to be engaged in the running of the home and told us their feedback was listened to. Staff worked with other organisations to meet people’s needs.

• Risks to people were assessed and managed. Staff understood their responsibilities for safeguarding people. The home was clean and staff had a good understanding of infection prevention and control. People were supported to receive their medicines safely.

• Staffing levels met people's needs and staff were suitable to work with people. People received effective care from skilled and knowledgeable staff. Staff received training to support people's specific needs.

• People had enough to eat and drink and spoke highly of the food provided. Staff were proactive in supporting people to access the health care services that they needed. Staff understood their responsibilities to gain consent from people before providing care and support.

• People spoke highly of the care they received and described staff as kind and respectful. People were supported to express their views and to have control over their lives as much as possible. Staff maintained people’s privacy and treated them with dignity.

• Staff knew people well and care was provided in a person-centred way. People were supported to maintain contact with people who were important to them. Staff were responsive to people’s needs and supported people to have enough to do. People were confident that any complaints would be addressed. Staff supported people to plan for end of life care.

Rating at last inspection: Good, the last report was published on 29 July 2016.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: ongoing monitoring. We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 17 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 17 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 17 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 17 May 2019

The service was well-led.

Details are in our Well-Led findings below.