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St Christopher's Residential Home Good

All reports

Inspection report

Date of Inspection: 16 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF

Overview

Inspection carried out on 16 November 2012

During a routine inspection

There were 14 people who used the service at the time of our visit. We observed the care provided, and looked at supporting care documentation. We spoke with both of the providers one of whom is also the registered manager (and who is referred to as manager in the report), two care workers, a domestic assistant, four people who used the service, and two relatives of another.

This told us people or their representatives had been able to express their views about the care provided, and where possible people who used the service had been involved in making decisions about their care and treatment.

People�s care needs had been assessed and care and treatment had been planned and delivered in line with their individual care plan.

People�s care had been provided by care workers who understood their care needs. Comments received included, �We are very happy�,�They (the managers) are very hands on,� �They go the extra mile,� �The staff are nice, the food is good, it�s clean and warm. I have no complaints�, and �Staff think about our privacy and dignity.�

People knew who to talk with if they had any concerns about the care provided.

The provider had systems in place to regularly audit the care provided.