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Orchid Lawns Requires improvement

All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 29 May 2012
Inspection Report published 29 May 2012 PDF

Overview

Inspection carried out on 2 May 2012

During an inspection looking at part of the service

When we visited Orchid Lawns on 02 May 2012 we found that people had varying levels of communication which made it difficult for us to discuss their care with them in any depth. Therefore we used a number of different methods including observations, and talking with people�s relatives, to help us understand their experiences.

There was a calm and relaxed atmosphere in the home, and we observed that people looked clean and comfortable. When people required assistance and support this was recognised and addressed by staff, who we noted were caring and respectful in the way they delivered care.

We observed that people looked at ease in the company of the staff who cared for them, and the relative of one person who used this service told us. �They are absolutely brilliant here, people are always treated with dignity, it couldn�t be better�. We also spoke with someone from the advocacy service, who visited Orchid Lawns once a fortnight. They told us. �The care is always very good here, there is a strong forum of relatives who are also very happy with the service�.