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Orchid Lawns Requires improvement

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Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF


Inspection carried out on 23 April 2013

During an inspection in response to concerns

This inspection of Orchid Lawns was carried out in response to information of concern received by the Care Quality Commission (CQC). The information alleged there was insufficient personal protective equipment (PPE) made available to night staff, and that night care routines were not focused on the needs or wishes of people who used the service. This visit took place on the 23 April 2013 at 5am.

On arrival we found there was insufficient staff available to protect the health safety and well being of people at Orchid Lawns, because two of the three staff on duty were asleep.

As part of this inspection we reviewed the care documentation for four people in this home. We found care plans and risk assessments were detailed and kept under review and reflected people's changing needs. We noted people's personal preferences and wishes had been sought and were recorded, however we observed these were not always considered when care was delivered.

We spoke with two people who used the service, and observed staff interactions with people throughout this inspection. We observed staff were respectful and treated people with dignity. One person told us, "I came here not expecting friendship, but it's alright here."

This home provided a safe and secure premises for the people who lived there. The manager told us a refurbishment programme was due to commence, which would replace furniture and fittings which were old or damaged.