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Orchid Lawns Requires improvement

All reports

Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Overview

Inspection carried out on 13 December 2013

During an inspection in response to concerns

Prior to our inspection the Care Quality Commission received information of concern about the care and welfare of people at Orchid Lawns and the systems in place for the support and treatment of people. It was alleged that some people were not supported to receive effective personal care and that staff did not always undertake manual handling using best practice techniques or appropriate equipment. The allegations stated people were not given sufficient stimulation and were left unattended for periods of time without being given pressure care.

Further allegations included concerns about the accurate completion of care records and the training staff received to enable them to undertake their roles effectively. Whilst we had no information relating to any specific harm caused to people, it was suggested the systems in place and the care provided could pose a risk to people.

People told us they were happy and we observed they were calm and relaxed in the presence of staff. We did however find that the care records were not always reflective of the current care needs.

Although there was manual handling equipment within the home, staff reported there was not sufficient available for the amount of people required to use this. We found out of three bathrooms, only one of the baths was in working order, with parts being required for two of them.

We found staff had received appropriate training but were not always supported with regular supervision or staff meetings.