Archived: Alliance Medical Mobile Diagnostic Services

We have not been able to speak with patients' using the service because mobile diagnostic services are provided in a number of locations. We gathered evidence of patients' experiences by reviewing a summary report of patient satisfaction responses. We also reviewed two patients' completed 'patient satisfaction questionnaires'. This information showed us that there were systems in place to capture patients' experiences of the service and the care and treatment they had received. One patient comment identified in the patient survey was, ' The staff were excellent - very friendly, polite and helpful. They made the experience much more comfortable than it would have been without them.'

There was evidence of close working amongst healthcare professionals to ensure patients' needs were met and risks identified prior to scans being undertaken.

There was support and training available to ensure that diagnostic staff skills had been kept updated. We saw staff training records and noted that mandatory training sessions had been completed by staff. Staff received yearly appraisals and some staff had received supervision.