6 November 2018
During a routine inspection
We rated this service as Good overall.
We found good practice in relation to diagnostic imaging:
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The service managed staffing effectively and services always had enough staff with the appropriate skills, experience and training to keep patients safe and to meet their care needs.
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There were effective systems in place to keep people protected from avoidable harm.
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Staff understood their obligations regarding patient consent and the Mental Capacity Act.
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There was a programme in place for mandatory training, which all staff completed along with competencies check specific for diagnostics services.
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Equipment was well maintained and serviced appropriately.
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Environment was visibly clean and clutter free.
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Staff demonstrated good understanding of safeguarding and were able to evidence this during our inspection.
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Medicines were stored securely and were managed in line with best practice.
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Staff knew how to report incident and learning from incidents was implemented.
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The service used evidence-based processes and best practice, this followed recognised protocols. They used technology to improve the service they provided.
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Staff were skilled and competent in their fields and kept up to date with their professional practice.
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Scans were timely, effective and passed back to refers to be reported on.
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Records were kept up to date, legible and easy to read.
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The service worked well with external and internal colleagues, and staff worked well as a team.
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Flexible appointments were available during day, evenings and weekends.
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Risks were identified, assessed and mitigated. Performances was closely monitored, and data was used to improve the service for both patients and staff.
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The service was managed by supportive staff and competent managers.
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Staff understood vision and values of the organisation.
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Staff morale and culture was positive, and staff demonstrated a professional and passionate attitude towards work and patients.