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Inspection report

Date of Inspection: 4 September 2012
Date of Publication: 13 September 2012
Inspection Report published 13 September 2012 PDF

Overview

Inspection carried out on 4 September 2012

During a routine inspection

We spoke with five people who used the service, five care workers and two members of the management team. People shared very positive experiences of the care and support they received. Comments included, �The staff are really wonderful to us, we couldn�t wish for anything better.� �I�ve never regretted choosing Carewatch, the staff do their job perfectly, I�m very happy indeed.�

People told us they received information about the agency before they agreed to the service. They said their care needs were assessed and they were involved in planning and reviewing their care. People told us staff respected them and maintained their privacy and dignity.

People said they felt comfortable and safe in the presence of the staff. One person commented, �The staff are very trustworthy.� Another person said, �I feel safe with the staff and trust them all.� Staff told us they had received training in safeguarding people and knew the procedure to follow to report any concerns that may arise.

People said they liked the staff. Staff told us the agency had undertaken checks on them to ensure they were safe to work with vulnerable people. We saw the agency had effective recruitment and selection processes in place.

People told us they were �very� satisfied with the service. They said the agency regularly gained their views about quality through satisfaction surveys or spot check visits to their home.