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Inspection report

Date of Inspection: 8 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF


Inspection carried out on 8 October 2013

During a routine inspection

One person told us when talking about their health needs, �They make you an appointment, it is stuck to.� Another person told us, �It�s a high standard here.� A third person said, �I don�t want to be in a home, but as I need to be, this place is fantastic.�

We were satisfied that the home took steps to ensure people consented to their care and support. People we spoke with told us that staff talked them through what tasks they were carrying out when giving personal care and ensured they were comfortable and in agreement. One person told us, �They always make sure I�m right with what they�re doing for me.�

Medicines were stored and managed safely. We observed part of the lunchtime medication round. The staff member demonstrated the process they carried out to ensure that the correct person received the correct medication.

We found that staff recruitment processes were not sufficiently robust. We found gaps in the obtaining of references and verification of staff identity. We were unable to establish people's backgrounds, histories and skills which meant there was a risk that unsuitable people could be employed.

The provider had an appropriate complaints procedure in place.