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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we have gathered about Crossways, looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

All the people we spoke with were complimentary about the staff and told us that they were very well cared for. We observed staff going about their duties during our inspection and noted the atmosphere in the home to be cheerful, relaxed and comfortable.

Discussions with the assistant managers confirmed the different methods that were used to ensure staff training was kept up to date and how they identified when staff training was due. For example, we saw that there were staff training summary sheets, which were used for auditing purposes and we were told that further information and copies of certificates were held within the staff files.

One of the assistant managers showed us the training programme that had been developed for 2013, with one subject being covered by all relevant staff each month.

We saw that staff training had been provided recently for areas such as adult protection/safeguarding, nutrition and diet, care plan systems, developing as a worker, infection prevention and medication.

Seven staff responded to questions we asked and we noted that six had worked in the home for a number of years. All seven staff said that they were happy and confident in their work and all seven members of staff told us that they knew each of the people well that they supported.

All the staff confirmed that they had received an induction when they first started working in Crossways. All seven members of staff told us that they got on well with other staff and the management team, felt well supported and received regular one-to-one time for support and supervision.

Overall, we saw that there was a balanced complement and skill mix of staff in sufficient numbers to oversee the care provision, as well as people employed to cover specific roles such as cooking and cleaning.

This told us that staff received appropriate professional development and were able, from time to time, to obtain further relevant qualifications.