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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we have gathered about Crossways, looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected and people’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Minutes from a residents' meeting on 06 December 2012, showed that people had been involved in discussions regarding various subjects and issues such as the new fire system, the Environmental Health Officer's inspection and subsequent report, Christmas and information/notice boards. We noted from these minutes that people also had the opportunity to raise any other issues. One person had requested regular armchair exercises and, following an open discussion, we saw that a trial period for weekly exercise classes was being organised for January 2013.

During our inspection we saw people coming and going, in and out of the home, as they chose. One person went to a morning service in the nearby church, another person went shopping in town and a third person went out for a walk with their relative.

A member of staff was hosting a bingo session during our inspection, which we saw was well attended. Afterwards, we heard a number of people say how much they had enjoyed it. We noted that a number of other regular activities also took place, which included a quiz, knitting group, bowls, card making, 'chit-chat' club and a sherry morning. We also saw that regular hearing aid clinics were held in the home.

This told us that people were supported in promoting their independence and community involvement.

During our inspection we saw evidence that confirmed that people who used the service were given appropriate information and support regarding their care or treatment, understood the care and treatment choices available to them and could express their views and be involved in making decisions about their care and treatment.

For example, we spoke with one person who had recently moved into Crossways and their relative. They explained that they had made an enquiry with the provider, and said that this was the only home they wanted to move to. They told us that they knew a number of other people living in the home and the location was ideal for them. The person and their relative told us that an assessment had been completed before they moved in, which meant that everyone could be sure that the home could meet the person's needs.

When we asked, people we spoke with told us that they were always treated with dignity and respect. Our observations of staff interactions with people living in the home also showed this to be the case.

One person said, "The staff are all very kind, friendly and cheerful". Another person said, of the staff, "They are a wonderful lot; absolutely marvellous".