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Archived: St Ann's Nursing Home

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Inspection report

Date of Inspection: 21 May 2012
Date of Publication: 26 June 2012
Inspection Report published 26 June 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

We found that people living at St Ann’s Nursing Home had their support and welfare needs met.

People had care plans that met their needs and protected their rights.

The provider was meeting this standard.

User experience

People living at the home were happy with the care they received and told us that they liked the staff team.

One service user told us ‘the food is fine…I get a reasonable level of attention from the staff. Staff are friendly here’.

We saw written feedback from somebody living in the service from minutes of a resident meeting which stated ‘I like St Ann’s the way it is’.

A relative told us ‘I have no complaints….if I did I would talk to the staff about it… relative is supported in line with her likes and dislikes’.

We read quotes from a service user survey in response to whether staff interacted appropriately with service users. The feedback was ‘most certainly with kindness and compassion…they are well trained’.

Another quote read ‘staff are very caring to the residents…they treat residents with great respect and affection’.

We read feedback from the minutes of a relatives meeting where a chiropodist who attended the meeting advised ‘I have been coming to the home since it opened and the staff are brilliant….there is always good communication between staff, residents and the multi-disciplinary team here’.

Other evidence

The Director of Care Services told us that there was a pre-admissions policy in place at the home. We saw evidence of pre-assessment paperwork used by St Ann’s Nursing Home to fully assess the needs of people before being admitted to the home.

Care records we saw confirmed that people living at St Ann’s Nursing Home had access to healthcare professionals as necessary. We were told that St Ann’s retained the services of two local GPs to ensure their clinical needs were supported in a consistent manner, with weekly GP visits made to the home. We were told that there was a nurse key worker scheme in operation at the home.

During our visit we looked at the care plans for some of the people living at the home. The care plans were up-to-date and contained evidence of regular review. They provided information to staff on how people preferred things to be done. We were told by the staff nurse that reviews were completed every three to six months or as required. This ensured that staff remained informed of the current care needs of people living at the home.

The care plans we looked at showed evidence of encouraging people to maintain their levels of independence. The care plans had risk assessments that related to specific and identified risks to people's safety. The care plans contained details of actions to be taken by staff to minimise the identified risks to people.

The care plans we saw demonstrated evidence of people’s individual needs to include personal care requirements, likes and dislikes. We saw evidence of up-to-date daily evaluation sheets and monthly observation reports being used. End of life information was also recorded on individual care plans where appropriate.

The Director of Care Services was able to tell us what care and support people living at the home needed and had a good knowledge and understanding of the way people liked things done. This enabled staff to provide care in a consistent manner to people living at the home.