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Archived: St Ann's Nursing Home

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Inspection report

Date of Inspection: 21 May 2012
Date of Publication: 26 June 2012
Inspection Report published 26 June 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

We found that people who lived at St Ann’s Nursing Home were respected and their independence was maintained.

People’s views and support needs were taken into account in the way the service was provided and delivered.

The provider was meeting this standard.

User experience

We found that independence and individuality were promoted within the home. People living at St Ann’s Nursing Home and their relatives told us they were supported with their care needs.

One service user told us ‘I am being supported to increase my independence. I can talk to staff if I need something. There are no issues with privacy’.

A relative told us ‘I have no complaints…the staff are friendly, helpful and respectful to my relative’.

Other evidence

Care plans had been developed for each person living at the home. We looked at several care plans and found that they provided appropriate and detailed information to staff on how to support people appropriately.

We saw evidence of independence of service users being maintained. For example we saw a care plan where one service user had requested to return home. Clear risk assessments were documented and ongoing risk assessments were taking place to best support the service user to return home safely.

The care plans we looked at provided evidence of person-centred planning around people’s likes and dislikes. One service user liked to smoke regularly throughout the day and was supported by staff to access a designated smoking area.

We saw that each service user had their personal belongings in their rooms and their own furniture and decorative effects to make them feel at home.

We observed visual aids in communal areas to support orientation of service users with dementia to move around the home and increase their awareness of their environment.

We were told that there were two menu choices each day for people and the menus were clearly displayed in the dining room area to enable people to have a choice-based nutritious meal daily.

We saw evidence in resident meeting minutes of a service user requesting a late supper. The service user was given options of sandwiches or keeping supper to heat up later in line with their preferences.

We observed that nutritional care plan information outlining people’s dietary needs were displayed on dining room walls. We advised the home that due to dignity and confidentiality this was not appropriate. We were told that the home was already aware of the need to change this and this will be addressed by the home.

We saw individual social history information for a service user in the care plan and a social activities log. This enabled staff to establish the likes and preferences of service users to support them to pursue their interests and retain their identity.

The Director of Care Services told us that people living at the home and staff had taken part in a ‘Dignity Action Day’ event recently to raise staff and service user awareness.

During our visit we observed staff talking to people and supporting people in a professional manner. We saw that, where required, support was offered and provided in a way that ensured that people's rights to privacy and dignity were respected.