The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: All Care (GB) Limited - Basingstoke Branch

Suite 6.4, Network House, Basing View, Basingstoke, Hampshire, RG21 4HG (01256) 400020

Provided and run by:
All Care (GB) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

26 September 2013

During a routine inspection

We spoke with ten people who used the service. The all told us that they were happy with the service they received. One person told us that the carers enabled them to remain in their own home which meant a lot to them. Another said they felt very lucky, they got on well with their carers and always got the same people. People told us that staff were 'very good', 'excellent' and 'delightful'. They said that they were nearly always on time and stayed for the right amount of time. People told us they were involved in decisions about their care and support.

We spoke with six members of staff who told us of the importance of respecting people's wishes and preferences. They told us that they knew most of the people they supported well. They also said that if they were any changes in care or support needs then they were updated by the office.

Staff told us that they felt supported and said that communication with the office and management was 'very good.' They confirmed that they had regular training.

There were processes in place to ensure that medications were obtained, administered and recorded correctly.

There were processes in place to assess and monitor the quality of the service that people received.

30 November 2012

During an inspection looking at part of the service

On this occasion we did not speak to people who used the service. We did speak with two members of staff who both told us that they felt that support for staff had improved since our last inspection. They said that all staff were now aware of the supervision and appraisal process.

We found that the system for ensuring the correct pre-employment checks had been completed before staff were made available for work had improved and was now robust.

We also found that the training was organised and completed in timely manner. A weekly report identified which staff members needed training, spot checks, supervisions or appraisal and this was monitored by the care co-ordinator.

18 July 2012

During a routine inspection

We spoke with five people who use the service and they told us that in general they were 'very happy' or 'very satisfied' with the service they received from All Care. They all said they were involved in their care and knew who to contact to make any changes. People said they usually got the same carers and that they were punctual and stayed for the right amount of time. People told us that their regular care staff were 'marvellous' and 'excellent'.

7 February 2012

During a routine inspection

We contacted six people who used this agency to ask them their views about the service provided. All were happy with the service, one person said that they were 'more than delighted'. People said that care workers were respectful and competent. They said that the agency always tried to send the same care workers although this was not always possible at the weekend.

People said that their care workers came mostly on time and said that they did what was needed.

People knew who to contact if they had a concern or complaint.