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Inspection report

Date of Inspection: 9 April 2014
Date of Publication: 8 May 2014

Overview

Inspection carried out on 9 April 2014

During a routine inspection

The inspection team consisted of one inspector. We gathered evidence to help us to answer out five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, the staff supporting them and from looking at records.

Is the service caring?

The people we spoke with were positive about the way they were cared and supported. One person told us: "Care is excellent and staff have the patience of Jobe". People were cared for by kind and attentive staff. We observed people asking staff to do things for them. Staff responded to the requests promptly and efficiently.

Is the service responsive?

During our inspection an accident occured. We observed that staff took immediate and appropriate action to assist the person. When people who lived in the home made suggestions for changes these were actioned as far as practically possible. The service worked well with external professionals to make sure people received good standards of care.

Is the service safe?

People were treated with dignity and respect by staff. People told us they felt safe and we observed a relaxed atmosphere. Safeguarding procedures were robust and staff had received training including annual refresher courses. Staff we spoke with demonstrated a good knowledge of safeguarding and how to respond when concerns arose. There were risk management plans in place for people and health and safety. We noted that there were enough staff allocated to care for people and ensure their safety.

Is the service effective?

People's health and care needs had been assessed and care plans were in place. There was evidence of people and or their relatives being involved with the development and regular reviews of care plans. Staff encouraged and supported people in leading interesting and enriched lifestyles.

Is the service well led?

The service had a quality assurance system in place that involved people who lived in the home, visitors and all staff. Records showed us that improvements had been made when they were identified through monitoring processes. Staff told us they were clear about their roles and responsibilities.