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Archived: Dimensions - 199 Doseley Road

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Inspection report

Date of Inspection: 6 April 2011
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People living at 199 Doseley Road now benefit from safe care and support due to the effective management of risks within the home and ongoing quality monitoring ensures that people's views about the service are now listened and responded to.

User experience

We did not speak directly to people who use the service about how it assesses and monitors quality however we did speak with two relatives who told us that they receive surveys to complete in relation to the quality of the service provided and are now actively involved in regular meetings where they have the opportunity to share their views and experiences. These meetings have been welcomed by relatives who currently consider that they are listened to by the home.

Other evidence

The organisation completed a comprehensive and detailed Provider Compliance Assessment outlining how they assess and monitor the quality of the service provided at the home. They consider that they are currently complaint with this essential standard.

Issues raised over the last twelve months indicate that systems previously in place were not effective and that senior managers were either unaware or were not acting upon issues identified. For example relatives did not feel that they were being listened to.

The organisation has acknowledged these shortfalls and improvements have taken place.

We spoke with a senior manager for the organisation as part of this review. She told us that management changes have impacted positively upon the home and that the current manager is being supported to make improvements (which we have evidenced throughout this report). The manager confirmed that she receives regular support from senior managers and staff confirmed that both the manager and the senior managers are very approachable.

Relatives now feel that they are being listened to and are being actively involved and consulted. Systems are in place to regularly review all aspects of care and management within the home including audits, monitoring tools and visits from senior managers.

The manager has reviewed and updated all assessments of risk within the home with the full involvement of relatives, staff and health and social care professionals to ensure that 199 Doseley Road is a safe place to live and work.

This joint working is having a positive impact on the home at all levels and as a result people are enjoying a better quality of life.