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Archived: Dimensions - 199 Doseley Road

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Inspection report

Date of Inspection: 6 April 2011
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People receive safe and appropriate support from an effective staff team that are available in sufficient numbers to ensure people lead full and active lives.

User experience

We did not speak with the people using the service about staffing however observations at the time of our visit suggested that there were sufficient numbers of staff available to offer individualised support in a timely manner. No one had to wait for assistance and staff had time to sit and talk with people after lunch.

A relative told us that the home has, “Got some wonderful staff, loving and caring”.

Other evidence

At 199 Doseley Road there are currently three staff members on duty at all times during the day and two at night (one of whom sleeps unless required). There are currently four people living at the home. This staffing ratio is considered to be adequate by the manager to ensure that all of the care and support needs of the people living at the home are met. The manager said that she has the flexibility to increase numbers to support activities for example and this gives people better opportunities to enjoy activities within the local community.

Both relatives who spoke with us said that they were pleased that the home has now recruited more male staff. Staff and visitors to the home told us that they had noticed more consistency within the staff team and the manager said that the use of agency staff has reduced. The organisation now employs a team of ‘bank’ staff to ensure consistency. Agency and bank staff receive a detailed induction to the home.

People told us that staffing at the home has been a problem in the past and the manager acknowledged this. A relative told us that they considered that there were now, “Enough staff on duty who are well trained and well supported”.

Staff currently consider that there is a strong staff team at the home who work well together and enjoy their jobs. One staff member said, “There is a good team spirit and morale and as a result the people living at the home are happy and settled”.