You are here

Archived: Dimensions - 199 Doseley Road

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 6 April 2011
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

Contents menu

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People living at 199 Doseley Road can now feel confident that they will be protected from harm and abuse by better trained staff, vigilant relatives who now feel listened to and more effective care and support plans that staff are aware of and follow.

User experience

We did not speak with the people using the service about the way in which it safeguards people who use the services from abuse. However we were told that people’s behaviours reflect how they are feeling. Everyone we spoke with said that people are now happy and enjoying a better quality of life. Incidents within the home have as a result greatly reduced.

Other evidence

Our decision to undertake a review of 199 Doseley Road was made following a high number of incidents that had been notified to us whereby the people living at the home were not being protected from harm or abuse. These incidents were referred to the local authority multi agency safeguarding team for investigation. The organisation worked with the team to review practices within the home, update care and support plans and ensure staff had the skills and competencies to carry out the tasks required of them safely and effectively. Family members were involved in the process and the home worked very hard to make improvements to protect people for the future and improve people’s quality of life.

Everyone concerned with the investigations recognised that this has been a difficult time for the home, especially for the people living there however changes that have been made as a result have significantly improved people’s quality of life and the results are being seen by everyone.

We spoke with five staff and the manager as part of this review and everyone was able to demonstrate that they could recognise abuse and said that they would be confident to report it. This will mean that people living at the home will be better protected for the future. The manager is fully aware of her role in relation to safeguarding vulnerable people and has used the process to refer incidents where she feels that people have been placed at risk of harm or abuse.

In conversations with relatives it was identified that they were fully aware of issues within the home and had been involved in finding solutions. Relatives told us, “They have had problems in the last 12 months but things have now improved” and, “The home has made very positive efforts to put things right”.

Relatives feel that they are now being listened to and involved, and that changes are being implemented as a result.