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Archived: Dimensions - 199 Doseley Road

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Inspection report

Date of Inspection: 6 April 2011
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

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Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

Our judgement

People living at 199 Doseley Road are supported to give informed consent in relation to the care, treatment and support that they receive. This means that people are able to retain control of their lives as far as is possible. When people are unable to make such decisions the home ensures that a range of sources are used to make sure that any treatment or support is given in the person’s best interest, thus protecting the rights of the individual.

User experience

We were told by the manager and by relatives that people living at 199 Doseley Road would be unable to give consent to care and treatment. In order to ensure that people receive support that respects their rights and meets their needs the home works with family members, and health and social care professionals. Relatives told us that communication has improved in this area recently and they feel very involved and consulted where necessary. We were told by the manager that when people cannot consent the family are consulted. One relative said, “They are very good like that”.

Other evidence

Care and support records are very detailed and are drawn up after consultation with health and social care professionals. This arrangement enables the home to identify what actions are in people’s best interests. All professionals who spoke with us said that they had been fully involved in drawing up support plans and a relative was particularly positive about the support of a named doctor who has worked with the home to ensure that people’s rights were balanced with the home’s responsibilities. A relative told us that they consider the home now understands this.

All decisions are recorded and reviewed regularly with the person living at the home present and involved as far as is possible.

The organisation completed a Provider Compliance Assessment for this outcome and told us that they consider they are meeting this essential standard. They also said that they have an action plan to ensure all staff receive training to help them to understand Deprivation of Liberty Safeguards (DOLS). Staff told us that they have either attended this training or are booked to attend.