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Archived: Dimensions - 199 Doseley Road

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Inspection report

Date of Inspection: 6 April 2011
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People living at 199 Doseley Road are supported to understand the care, treatment and support choices available to them. People's views and experiences are taken into account and they have their privacy, dignity and independence respected enabling them to live their lives as they choose and with appropriate support.

User experience

On the day of our visit to 199 Doseley Road we saw staff fully consulting and involving people in relation to what they were doing, what they wanted to eat and how and where they wanted to be supported. People responded positively to staff and made decisions that enabled them to remain in control of their lives. For example, one person was showing a staff member that they wanted to finish a drink and one person took a staff member to the kitchen to see if their food was ready to come out of the oven.

Other evidence

We asked the organisation to complete a Provider Compliance Assessment (a self assessment tool that shows us how the home considers that it is meeting the essential standards). They provided us with very detailed information that evidenced that the home is complying with this outcome. They also identified some further improvements that they would like to make. They told us, “Accessible guides are used to give information about the range of support available, and how we promote privacy, dignity and human rights”.

We spoke with relatives of two of the four people living at the home and they both said that staff respect and involve people living at the home, enabling them to make choices and decisions about all aspects of their lives.

Staff told us that they always offer informed choices and observations supported this on the day of our visit. People’s likes and dislikes are recorded in care plans and activities are arranged using this information meaning that people can access community based and in house activities that they like and enjoy. Care plans also detail how people prefer to have their care and support needs met. Family members, health and social care professionals all told us that they take part in developing care plans and risk assessments that identify safe and person centred support. Staff told us that these plans are very good and provide then with sufficient information to do their jobs effectively.