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RNID Action on Hearing Loss Watery Lane Cottage Good

Inspection Summary


Overall summary & rating

Good

Updated 9 February 2019

Watery Lane Cottage is a care home providing accommodation and personal care to a maximum of three Deafblind people with additional complex care needs. At the time of our inspection there were three people living at Watery Lane Cottage.

The service was all on one level and was well suited to the needs of the people who lived there. Accommodation included three ensuite bedrooms, a staff sleep-in room, office and open plan kitchen, living and dining area. The wide corridors and open plan living area enabled people to move around independently where possible.

At our last inspection in August 2016, the service was rated Good. At this inspection we found the service remained Good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good:

Risks to people were assessed, recorded and actions were taken to minimise or manage risks. People's medicines were administered as prescribed and managed safely by suitably trained staff. The provider planned to resume regular medicines audits.

Policies, procedures and checks were in place to manage health and safety. This included the reporting of incidents and accidents, as well as regular equipment checks and maintenance. Systems were in place to ensure that the quality of the service was monitored, and that improvements were made where necessary.

Effective recruitment procedures were followed to ensure prospective staff were suitable to work in this service. Sufficient staff were employed, and they received training in a range of subjects to make sure people received safe and effective care. Staff were warm and caring, and there were positive interactions between staff and people using the service.

People’s wishes and preferences were considered, and the design and decoration of the service promoted people's independence and reflected their needs and interests.

People’s needs were assessed and regularly reviewed, and people received personalised, effective care. People had access to a wide range of personalised activities.

Staff liaised with other professionals as needed. For example, regarding finances, advocacy or when there were concerns about a person’s health. Routine health checks and monitoring were arranged as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 9 February 2019

The service remains Good

Effective

Good

Updated 9 February 2019

The service remains Good

Caring

Good

Updated 9 February 2019

The service remains Good

Responsive

Good

Updated 9 February 2019

The service remains Good

Well-led

Good

Updated 9 February 2019

The service remains Good