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Inspection report

Date of Inspection: 9, 15 January 2014
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF | 85.59 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 January 2014 and 15 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. People's needs were met and staff felt that they had sufficient time and the right skills to care for people.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. We spoke with staff, six people who used the service and one person’s family about staffing. Everyone we spoke with felt that the staffing numbers were right and that there were enough staff to meet people’s needs. People told us that generally they did not have to wait for assistance from staff and staff did not appear rushed while working. One person said, “If I ask for something it’s no problem…” They told us that staff noticed when they felt low or troubled and said, “They pick you up”. Another person said, “Very, very special people work here”.

Staff rotas demonstrated that expected staffing numbers were met and often exceeded, including at weekends. One eprson said, “Here the weekends are exactly the same as any other day… we lost track of the days”. Staff told us that when additional staff were needed, such as when a person needed one to one care, this was provided and they had time to talk to people. A staff member told us that “every effort” was made to replace staff who called in sick.

Two staff members told us about the support they had received to gain required skills when they started working at the service. They told us they had not felt under any pressure, their competency had been assessed and they felt “more than ready” to undertake their new responsibilities. Another staff member told us that they were able to raise concerns if they felt that the staff on the rota did not have the right skill mix /experience for a particular shift. When they had done this the rota had been adjusted accordingly. People felt confident about the care they received and told us that staff were considerate. For example, by coming into their room quietly while they were resting.