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Sue Ryder - Leckhampton Court Good

All reports

Inspection report

Date of Inspection: 13 December 2011
Date of Publication: 23 December 2011
Inspection Report published 23 December 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Overall, we found Sue Ryder Leckhampton Court Hospice was compliant with this essential standard.

People who come to Leckhampton Court for treatment and support are cared for by staff who are properly trained and supported to do their work. Staff are able, from time to time, to obtain further qualifications and skills appropriate to the work that they carry out.

User experience

We asked people who come to the hospice for care and support if they felt that the staff that they met were well trained and supported. People told us that the "staff are wonderful. They are so well trained and support each other." People said that "staff here are never scared to ask if they don't know something. They obviously feel very comfortable with that."

Other evidence

We talked with a number of staff at the hospice about training and development and also how they were supported in their roles. The lead consultant told us that the nursing and health care staff were "well trained" and knew how to perform their roles. The senior medical staff were appraised by the lead consultant and/or the NHS trust that they otherwise worked for. The consultant also carried out clinical supervision and oversaw and supervised care and treatment. Continual professional development and qualifications were notified to the hospice by medical staff and retained on the personnel files.

The hospice had a database of training needs and achievements. All staff were captured in the database and upcoming training was monitored by the practice educator. We talked with the practice educator about training and personal development. The hospice has a programme of mandatory training delivered in a rolling programme that is repeated and updated annually. Almost all of the staff available for training (that was those not on maternity leave or sick leave) have had their mandatory training in 2011.

Staff were able, from time to time, to obtain further qualifications relevant to their role. Two staff were working towards gaining Masters' degrees, supported by the hospice and others were working on advanced diplomas in palliative care or mentoring courses. The doctors were able to study advanced pain and symptom control and to cascade this to medical and nursing staff.

Staff were given appraisals every year. The majority of staff have had their appraisals in 2011 and objectives for 2012 were being set. All staff were scheduled to have had an appraisal by March 2012. Supervision took place through the clinical supervision groups that were held every four to six weeks. Medical staff were supported and appraised also through the weekly doctors' meetings and multi-disciplinary reviews.

We talked with members of staff about training and development. Staff told us that training was up-to-date and "given a high priority within Sue Ryder." Staff said that the training they were given was suitable for their roles and relevant to the work they did with patients.

When new staff or volunteers come to work at Leckhampton Court they had an induction programme that was relevant to their work. Nursing and health care staff shadowed other staff until they had completed their induction and felt comfortable to work alone with patients. Induction training included equality and diversity, health and safety, confidentiality, and safeguarding programmes among others.