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Inspection report

Date of Inspection: 13 December 2011
Date of Publication: 23 December 2011
Inspection Report published 23 December 2011 PDF | 51.82 KB

Overview

Inspection carried out on 13 December 2011

During a routine inspection

We visited the Sue Ryder Leckhampton Court hospice on 13 December 2011 and spent the day at the service. We met and talked with patients in both the day care therapy unit and on the inpatient ward. We met with members of the staff team including the lead consultant on palliative care and members of the nursing and health care team. We met management and administrative staff and volunteers. We visited all areas of the hospice in the company of the manager. We looked at care records for patients, checked medication records, and observed the delivery of care.

Patients referred to the Sue Ryder Leckhampton Court hospice were treated by a specialist multi-disciplinary team. Care included pain and symptom control and people were offered support for physical, psychological, social and spiritual needs. The service provided palliative care which included assessment of needs and rehabilitation. Patients were also referred for end-of-life care.

The hospice had a 16-bedded inpatient ward with some single and shared rooms. The service had a 'hospice at home' service for people who were supported with personal care in their own home. People were able to attend a day hospice service where they could receive therapy, clinical treatments including transfusions, complementary therapies, and engage in arts, crafts and games. The hospice had a family support service offering bereavement and support services.

We met and talked with patients in both the day care hospice and also the inpatient ward. We were told that "this is a marvellous place" and "they have really taken me to their heart". People said "nothing here is too much trouble" and "I can't praise the place enough." We were told that staff are "marvellous" and "really look after me." Staff told us "I am really proud to work for Sue Ryder" and "the training and development is great. I feel very well supported in my job."

We visited all areas of the hospice which was clean, safe, and warm. We found the service compliant with the five essential standards that we inspected.