We saw that new staff had been recruited. This ensured that enough staff were available for the people who used the service. Staff were now able to assist with some of the activity provision.
Relatives that we spoke with told us that the service gained consent from them if their family needed treatment. Staff told us how they would gain consent from a person which was in line with the services consent policy.
One relative told us that they thought the staff were 'Really attentive, I see staff helping people.' Staff told us that they would read people's care plans before they provided any care. We found that where the doors from the living had previously had key pads in place that these had now been removed. We saw that people were no longer prevented from leaving the living room.
The service provided support that met people's nutritional needs. We saw that records were kept of what people had eaten and drunk and that most people said that they liked the food.
We looked at whether the service had sufficient numbers of qualified staff. We found that although the minimum staffing levels were met there were not enough staff to assist people with activities. This meant that some people were at risk of social isolation.
Since the last inspection most staff were up to date with their mandatory training.
We saw staff treated people with respect, for example calling people by their preferred names. They engaged them in conversations throughout the time we spent at the service.
One person told us that they thought the staff were 'Really caring' and 'Do anything for us.'
The relatives of the people that we spoke to told us that they had been involved in their care plans and that the home contacted them about any changes. One relative told us that the home was 'Absolutely wonderful.'
We saw that there were a limited number of activities on offer and people were only usually taken out when the relatives took them.
We found that staff were aware of procedures around safeguarding vulnerable adults. However, the home had in place digital key pads on the doors which lead out from the living room which prevented some people from leaving the room. The manager was unable to tell us why these key pads had been put in place.
The home had systems in place to monitor the quality of the service and to identify when things needed to be improved. We saw that this included dealing with complaints from relatives and auditing the health and safety of the home.
People who use the service told us they had no complaints.
People who use the service confirmed in discussion that they were consulted about consent to medication and care.
People said that they liked the food. It was good, there was always plenty, they could always have something if they were hungry, and there was always lots of tea.
People who use the service and their relatives said the home was usually very clean. They said that the staff were nice, and that they could always talk to staff if they had any concerns.
People and their relatives told us they had no complaints, and knew how to make one if they did, or could always speak to a member of staff