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Ashwood Lodge Care Home Good

All reports

Inspection report

Date of Inspection: 28 January 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Overview

Inspection carried out on 28 January 2013

During a routine inspection

Feedback from people who used the service, and their relatives, showed that they had been involved in discussions about their care and were happy with the service they received. Comments that were made to us included �they are all lovely�, �they are brilliant here, they really are good, sometimes they go beyond the call of duty� and �it�s a good care home I think�.

The care records we looked at, and our observations during this visit, showed that people�s needs were assessed and their care was planned and delivered appropriately. Staff were able to describe the care and support people needed and explain how they maintained people�s privacy and dignity.

Although the home is located in an old building, we found that it provided a safe and comfortable place for people to live. There had recently been some redecoration and new carpets installed. Staff told us that essential maintenance was carried out and people were not put at risk.

Feedback from people who used the service, and their relatives, indicated that staff were usually available when people needed them. Staff rotas, discussions with staff and our observations, showed that sufficient staff were on duty to meet the needs of the people living at the home.

People who use the service and their relatives told us that the manager was approachable and that they could speak to her if they wanted. There was a complaints procedure in place and records showed that complaints had been responded to appropriately.