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Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 8 February 2012
Inspection Report published 8 February 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Richford Gate ensures that the people who use the services benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

Overall, we found that Richard Gate was meeting this essential standard.

User experience

All of the people at the service on the day of this visit told us and communicated that they like living at Richford Gate.

Other evidence

Staff told us that they regularly assess the quality of the service being provided and discuss ways to improve the service. The service conduct quality checks and informs the provider about incidents, complaints and any other information that affects the quality of the service being provided. There is evidence that staff identify, manage and monitor the risks to people who live there. Staff were observed working closely with the people living at Richford Gate ensuring their needs were being met and supporting people to be independent.

The service distributes satisfaction surveys regularly and the outcomes are used to develop improvement plans. Records and other information looked at informed us that the service is providing a service that responds to people’s needs.

We spent time at the organisations head office discussing quality assurance and looking at how the provider continuously works to monitor and improve on their services including Richford Gate. Information shows that the organisation ensures that the people living at Richford Gate are listened to.