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Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 8 February 2012
Inspection Report published 8 February 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

Richford Gate ensures that the people who use the services understand the care, treatment and support available to them. Privacy, dignity and independence are respected. People can express their views which are taken into account in the way the services are provided. As far as they are able to do so, people are involved in making all decisions about their care and support.

Overall, we found that Richard Gate was meeting this essential standard.

User experience

We spoke to people who use the service and they told us they were happy living at Richford Gate. We saw people talking to staff about the plans for their day ahead.

We observed positive interactions between people who use the services and staff, and it was evident that people knew the staff and appeared to be comfortable interacting with them.

We saw how people are involved in their care as they chose what they wanted to eat and what they wanted to do that day. Some people had chosen to go out to various activities in the community including attending a local college,shopping and to have lunch out. Another person was going to meet a family member. All five people were going out into the community on the day of this visit.

We observed people being treated with dignity and respect. We saw staff responding to people’s needs and provided assistance and support when required. People were dressed appropriately and were asked if they were happy for us to look around their home. We spent time with people who wanted us to see their rooms. They told us they were comfortable in their room and we observed they had personal items including pictures and photographs.

Other evidence

Staff told us about how they ensure people are involved in their care and how the care they provide is person centred. People who use the services decide on what they want to do and the staff assist and support them. Records indicate that staff liaise with relatives and multi disciplinary professionals to make sure they are aware of the preferences of people who use the services and that staff are familiar with people’s patterns of behaviour. Staff told us about how the people who use the services decide on planning their menus and activities. Records looked at confirmed this.