The Care Quality Commission

Archived: Crossroads Care Wessex

1 Riverside Cottages, Radstock, Somerset, BA3 3PS (01761) 436673

Provided and run by:
Crossroads Care Wessex Limited

Important: The provider of this service changed. See new profile

All Inspections

9 August 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they could make choices about their care. The inspection team was led by a CQC inspector joined by an Expert by Experience, who has experience of using or caring for someone who uses this type of service.

We visited four people in their homes. They told us that they were very happy with the care and support they received. We asked people about the way they were treated by staff when they visited. People told us they felt care workers were very polite and respectful, one person told us, 'I have never had a problem, I know who is coming and they know what to do, I always feel they treat me with respect and are really nice'.

We also spoke to 14 people over the telephone. All of the people spoken to were very complimentary about the agency and about the way they were treated. We heard comments such as, 'The staff are a great help to me', "I have a good working relationship with the staff who visit me', 'all the staff are very good. They look after us both very well' and I 'can't fault Crossroads Care'.

All of the people spoken with told us they received the exact time they were paying for and that staff arrived on time. They also told us that they felt the care plans had been drawn up recognising their needs.